Terms & Conditions

Welcome to Roborocks India. By accessing and using our website, products, and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing our website or purchasing products and services from Roborocks India, you agree to these Terms & Conditions, our Privacy Policy, and any other policies published on our website.

2. About Our Services

Roborocks India specializes in:

  • Roborock robotic vacuum cleaner servicing and repairs

  • Supply of genuine Roborock accessories and replacement parts

  • Technical support and maintenance services

  • Product consultation and after-sales assistance

We reserve the right to modify, suspend, or discontinue any service without prior notice.

3. Product Information

We strive to ensure that all product descriptions, specifications, images, and pricing displayed on our website are accurate. However, errors may occasionally occur.

Roborocks India reserves the right to:

  • Correct pricing errors

  • Update product information

  • Modify product availability

  • Cancel orders affected by inaccurate information

4. Orders and Payments

  • All orders are subject to acceptance and availability.

  • Full payment must be received before order processing and dispatch.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Customers are responsible for providing accurate billing and shipping information.

5. Shipping and Delivery

  • Delivery timelines are estimates and may vary based on location and courier operations.

  • Roborocks India is not responsible for delays caused by third-party logistics providers, natural events, or circumstances beyond our control.

  • Risk of loss or damage passes to the customer upon successful delivery.

6. Service and Repair Terms

  • Devices submitted for repair will be inspected before service.

  • Repair costs will be communicated and approved before proceeding whenever applicable.

  • Service timelines may vary depending on spare parts availability and technical requirements.

  • We are not liable for pre-existing issues, data loss, or hidden defects discovered during servicing.

7. Warranty

  • Genuine accessories and replacement parts may carry a limited warranty as specified at the time of purchase.

  • Warranty does not cover damage caused by misuse, accidents, unauthorized modifications, improper maintenance, water damage, power fluctuations, or normal wear and tear.

  • Warranty claims are subject to inspection and verification.

8. Returns and Refunds

  • Returns and refunds are subject to our Return & Refund Policy.

  • Products must be returned unused, in original packaging, and within the specified return period where applicable.

  • Customized, installed, or used products may not qualify for returns.

9. Intellectual Property

All website content, including logos, text, graphics, images, designs, and trademarks, is the property of Roborocks India or its respective owners and is protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

10. User Responsibilities

By using our website, you agree:

  • Not to misuse or disrupt the website

  • Not to provide false or misleading information

  • Not to engage in fraudulent transactions

  • To comply with all applicable laws and regulations

11. Limitation of Liability

To the maximum extent permitted by law, Roborocks India shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our website

  • Purchase of products

  • Service delays

  • Product malfunctions

  • Loss of data or business interruption

Our total liability shall not exceed the amount paid by the customer for the specific product or service involved.

12. Third-Party Links

Our website may contain links to third-party websites. We do not control or endorse such websites and are not responsible for their content, security, or privacy practices.

13. Changes to Terms

Roborocks India reserves the right to update these Terms & Conditions at any time. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka.

15. Contact Information

For questions regarding these Terms & Conditions, please contact us:

📧 Email: support@roborocksindia.com

📞 Phone: +91 7996536366

🌐 Website: www.roborocksindia.com